Initial Deposit to Secure Booking Spot

An initial deposit of $1000 is required to secure your booking spot and schedule the build of your custom 4×4 canopy. Failure to pay this deposit will result in delays in scheduling and the start date of the build.

50% Progress Payment

A 50% progress payment is required before work commences on your custom 4×4 canopy. If this payment is not received on time, the start date of your canopy build will be delayed accordingly. We will provide you with an updated timeline upon receipt of the required payment.

Full Payment Required Before Release of Goods

All outstanding amounts for goods and services must be paid in full prior to the release of any completed products or accessories. Goods will not be released to you or a third party until full payment has been made.

Outstanding Payments

Any outstanding payments after 30 days will incur an interest charge of 12% per month or part thereof.

Build dates and production slots are allocated based on the timely completion of approvals, payments, customer decisions and required information.

Where delays are caused by the customer, including but not limited to delayed approvals, design changes, incomplete information, late payments, failure to respond to correspondence, failure to provide required items or measurements, or missed deadlines, the Company reserves the right to reallocate the original build slot.

Any replacement build slot will be allocated at the Company’s reasonable discretion and subject to production capacity and scheduling availability. The Company is under no obligation to provide an equivalent or expedited replacement build date.

Any additional materials or labour required for the completion of services beyond the initial agreement will be charged separately. The cost for these additional materials and labour will be determined based on the availability of products, the scope of the work needed, and the time required to complete the task. These costs will be communicated and agreed upon prior to the commencement of any additional work.
We strive to provide transparent pricing and ensure that any changes or additions to the original scope are clearly outlined and approved before proceeding.

Cancellation Before Commencement of Build

The customer may cancel the order at any time prior to the commencement of the build. However, any payments already made are non-refundable and will be forfeited. The commencement of the build is considered to have occurred when materials are ordered, custom work is initiated, or any part of the project is physically started, as determined by the company. Proof of commencement will be available upon request.

Cancellation After Commencement of Build

Once work has commenced, no cancellations will be accepted. If the customer wishes to cancel after commencement, they will forfeit all payments made. In the event that work is partially completed, any payments already made will be non-refundable, and the customer will be liable for any outstanding amounts corresponding to the work completed.

Right to Refuse or Terminate Engagement

The Company reserves the right, at its reasonable discretion, to decline, suspend or terminate any quotation, booking, order or project where:

• The working relationship has become unworkable;
• Communication has broken down;
• Expectations are no longer aligned;
• The customer acts in a manner likely to create an unreasonable risk of dispute;
• Continuation of the project may expose either party to unreasonable commercial, operational or reputational risk; or
• The Company reasonably believes the project is unlikely to proceed in a productive or cooperative manner.

In such circumstances, the Company may cancel the project and refund monies paid less any costs incurred.

Customer Responsibility for Delivery and Collection

You are solely responsible for the delivery and collection of your vehicle unless otherwise agreed upon in writing. If we are required to transport your vehicle to or from our premises, you will bear all associated costs and risks. If necessary, we can assist with the delivery/collection of your vehicle for an additional charge, which will be agreed upon in writing.

No Responsibility for Delivery Delays

We will make reasonable efforts to complete the Services within the estimated timeframe. However, we are not responsible for any delays in delivery or collection of the vehicle, whether caused by factors beyond our control, such as third-party delays, weather, or transport issues.

Customer Timeframes and Third-Party Commitments

Customers acknowledge that any travel plans, accommodation bookings, leave applications, business commitments, events, transport arrangements, tours, camping trips, vessel bookings or other third-party commitments are made entirely at the customer’s own risk.

The Company accepts no responsibility for any costs, losses, inconvenience, lost income, cancelled bookings, travel disruption, accommodation costs, business interruption or consequential losses arising from project delays or scheduling changes.

Insurance Coverage

We strongly recommend that you carry comprehensive insurance for your vehicle while it is on our premises. We will take reasonable care to prevent any damage to vehicles while on our premises, but we are not liable for any damage unless caused by our negligence. It is recommended that customers ensure their vehicle insurance includes cover for damage while on-site.

Insurance Requirements for Third-Party Work

By agreeing to these Terms and Conditions, you acknowledge and accept that, in the course of servicing your vehicle, we may use third-party contractors or services, which may include offsite work. In such cases, we are not required to notify you in advance. It is your responsibility to ensure that any third-party providers engaged in servicing your vehicle have appropriate insurance coverage. We disclaim all liability for any damages or losses caused by such third parties, including damages incurred during offsite work.

Customer Responsibility for Product Warranties

Any products, components, or accessories fitted to your vehicle as part of our Services, including but not limited to electrical systems, hardware, or aftermarket parts, may come with individual manufacturer warranties. You, the customer, are solely responsible for registering these warranties with the relevant manufacturers or suppliers in accordance with their specific warranty requirements.

Failure to Register Warranties

We are not liable for any issues, defects, or failures related to products or accessories that are covered by third-party warranties, including situations where the warranty has not been registered or the customer has failed to follow the necessary procedures for warranty activation.

Manufacturer Warranty Terms

The terms and conditions of any product warranties will be governed by the manufacturer’s warranty policies, and not by us. Any claims for warranty service, repair, or replacement of such products must be made directly with the manufacturer or supplier, and we will not be responsible for handling such claims on your behalf.

Manufacturer Warranty Terms for Caravans

As an authorized third-party dealer for XTOUR Caravans, we do not directly honour the manufacturer’s warranty for caravans sold. The manufacturer’s warranty is a separate agreement between you and the manufacturer. The manufacturer is responsible for fulfilling the terms and conditions of their warranty. However, we will assist you in processing any claims under the manufacturer’s warranty by facilitating communication and supporting you with the warranty claim process.

Customer-Supplied Components

The Company accepts no responsibility for the suitability, performance, compatibility, defects, delays or warranty of customer-supplied products. Any labour associated with installation, modification, troubleshooting, removal or replacement of customer-supplied products will be chargeable.

Consumer Guarantees Under Australian Consumer Law

Regardless of the manufacturer’s warranty, under Australian Consumer Law (ACL), you are entitled to a remedy if the caravan has a major fault. A major fault includes, but is not limited to, issues such as significant structural defects or safety concerns. While we do not directly provide this remedy, we will assist you in accessing the appropriate remedy through the manufacturer or their authorised service providers, in accordance with ACL.

Remedy Process

If you believe the caravan has a fault, please contact us immediately. We will work with the manufacturer to facilitate the warranty claim or repair process. If the issue is covered under ACL, we will provide a remedy directly or in partnership with the manufacturer.

Limitations

We are not responsible for any damage caused by misuse, improper installation, or modification of the caravan after sale. If the fault is not covered under ACL or the manufacturer’s warranty, we will inform you of any additional costs associated with repairs or replacements.

Ownership of all goods and materials provided remains with Concept Canopies and Tactical Tourers until full payment has been made. In the event of non-payment, we reserve the right to reclaim any goods or materials supplied. Ownership of all goods and materials remains with Concept Canopies and Tactical Tourers until full payment is made. The customer agrees not to sell, transfer, or otherwise dispose of any goods until full payment has been received.

We are committed to protecting the privacy of our customers. Any personal data provided by the customer will be used solely for the purpose of fulfilling the Services and will be stored securely in compliance with applicable privacy laws. We will not share your data with third parties without your consent, except as required by law.

Communications

The Company may communicate with customers via email, SMS, Podium, phone calls or other electronic means. Customers acknowledge that communications sent to the contact details provided by the customer are deemed received unless the customer notifies the Company otherwise. The Company retains records of communications and such records may be relied upon in the event of a dispute.

The customer agrees to grant Concept Canopies and Tactical Tourers permission to use photographs of the vehicle, customer feedback, and testimonials for marketing purposes, unless the customer notifies us otherwise in writing.

Any designs, plans, or specifications created during the provision of the Services remain the intellectual property of Concept Canopies and Tactical Tourers. The customer is granted a non-exclusive, non-transferable license to use the designs solely for the purpose of the Services provided. The customer may not reproduce, modify, or distribute the designs without prior written consent.

While your vehicle is on our premises for the purpose of receiving Services, we will take reasonable care to prevent any damage to the vehicle. However, we do not accept liability for any loss, theft, or damage to your vehicle, including any accidental damage, while it is on our property, except where the damage is caused by our negligence or misconduct.

You, the customer, remain responsible for securing your vehicle and any items within the vehicle during the entire process of the Services, including during the time it is on our premises. We recommend that you remove all valuable or fragile items before bringing your vehicle onto our property.

Storage Fees

Completed vehicles, caravans, canopies and products not collected within seven (7) days of notification may incur storage fees at a rate determined by the Company. The Company reserves the right to withhold release until all outstanding invoices and storage charges have been paid.

Third-Party Work and Liability

We are not responsible for any damage to your vehicle caused by third parties during or after the completion of our work, whether on our premises or offsite. This includes, but is not limited to, damages caused by subcontractors, suppliers, or any other third parties hired by you or on your behalf. We are not responsible for any damage, defects, or performance issues arising from third-party modifications or parts installed after the completion of our Services. Any work performed by third parties voids any warranty or guarantee provided by us.

Offsite Damage

If your vehicle is taken offsite for any reason, including transport, delivery, or work performed by a third party, you acknowledge and agree that we are not responsible for any damage or loss incurred during that time. This includes damages resulting from work done by others that you may not be aware of or have authorized.

Exclusion of Certain Damages

To the fullest extent permitted by law, Concept Canopies and Tactical Tourers excludes all liability for any indirect, consequential, special, or incidental damages arising out of or in connection with the provision of Services. This includes, but is not limited to, loss of use, loss of profit, or loss of business.

Maximum Liability

In the event that we are found to be liable for damages to your vehicle or property, our total liability shall be limited to the total amount paid by you for the specific Services provided, and we shall have no further liability beyond this amount.

No Warranty for Offsite Work

We do not warrant the quality, safety, or condition of your vehicle while it is offsite, whether in transit or undergoing third-party work. Any third-party services are the responsibility of the third party and not of Concept Canopies and Tactical Tourers.

Work Performed Onsite

At Concept Canopies and Tactical Tourers, we are committed to delivering high-quality products and services. To provide you with confidence in your purchase, we offer the following warranties for our custom 4×4 canopies:
(a) Lifetime Structural Warranty We offer a lifetime warranty on the structural components of your custom 4×4 canopy. This warranty applies to the original purchaser and is non-transferable. It covers defects in material or workmanship related to the structural integrity of the canopy under normal usage, provided the product is properly maintained.
(b) Paint, Cosmetic Finishes, and Non-Structural Components The paintwork, cosmetic finishes, and non-structural components of your custom 4×4 canopy are covered by a 12-month warranty. This warranty covers defects in materials and workmanship but does not extend to damage caused by external factors such as exposure to weather, wear and tear, or misuse. The cosmetic elements, including paint and finishes, are not covered for fading or deterioration over time. (c) Workmanship Guarantee We guarantee the workmanship of our custom 4×4 canopies from the date of installation. This warranty covers any defects or issues arising from the quality of work performed onsite by our team. However, please note that we cannot offer warranty coverage for any work that has been altered, repaired, or modified by third parties without our prior written consent. Any changes made by third parties may void the warranty.
(d) Warranty Limitations Our warranties do not cover:
• Damage caused by misuse, improper installation, or modification by anyone other than Concept Canopies and Tactical Tourers.
• General wear and tear, including fading, scratching, or damage from external elements.
• Accidental damage, natural disasters, or other external factors beyond our control.
(e) Making a Warranty Claim If you believe your product is experiencing a defect covered by our warranty, please contact us with your purchase and product details. We will assess the situation and, if applicable, arrange for repair or replacement at our discretion. All warranty claims will be reviewed on a case-by-case basis.

By proceeding with our Services, you acknowledge that certain risks may be involved in the work on your vehicle, including but not limited to, accidental damage, delay, or failure of components. You agree to accept all risks associated with the Services, except where the damage is due to our negligence or failure to perform the Services in accordance with agreed standards.

You agree to indemnify and hold harmless Concept Canopies and Tactical Tourers, its officers, employees, contractors, and agents from and against any and all claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to any damage to your vehicle, property, or injury sustained by third parties during or after the provision of our Services, except where caused by our negligence or breach of contract.

We will not be held liable for any delay or failure to perform our obligations if such delay or failure is caused by an event beyond our reasonable control, including, but not limited to: natural disasters, pandemics, government actions, labour strikes, supplier failures, shortage of materials or resources, acts of terrorism, war, civil unrest, cybersecurity failures, health and safety regulations, telecommunications failures, unforeseen supply chain disruptions, or other events outside our reasonable control. In the event of a force majeure situation resulting in significant delay (greater than 60 days), either party may terminate the agreement with written notice, and no further payments will be due from the customer, except for work already completed.

Any disputes arising out of or in connection with these Terms and Conditions will first be addressed through mediation. If mediation is unsuccessful, the dispute will then be resolved through binding arbitration or legal proceedings.